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Take a look at common problems that affect the successful delivery of web-based services and ideas for dealing with these potential problem areas. Web-based services have become critical components of the line-of-business applications that organizations are deploying. This means that they need to be highly available to prevent the disruption of business workflow. IT needs to be able to deliver agreed-upon levels of service to both customers and business partners with their Web-based applications. To accomplish this, they need to understand the operation of those applications and be able to monitor the components that make up their web application infrastructure. Failing to meet service levels can have a company-wide business impact, so implementing the tools and techniques that enable IT to deliver on their promises is a key requirement for delivering reliable and effective Web-based services.
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